Get in touch with The Soulutions Centre Melbourne.

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Frequently Asked Questions

Do you work with couples?

No, I only work with individual clients about relationship difficulties.

Are you licenced?

Yes, I am registered with the Australian Health Regulation Agency as a Clinical Psychologist.

Session Fee Policy

We have a session fee policy around cancelled or not attended appointments. The session time has been set aside for you whether you choose to attend or not. This fee will be yours regardless if you choose to attend. Arrangements can be made via phone or video if you aren't able to attend on the day; notifying us early is the key.

You will need to let us know if the appointment time is no longer suitable for you at least 2 days before in order to avoid being charged the full session fee. If you aren't able to attend on the day, please call us as we can arrange other ways for you to attend your appointment, including by telephone or video link.

We understand that genuine emergencies do occur, so we are willing, when we define a situation as an unavoidable emergency, to waive the session fee charge. Please note this is always at our discretion. Please note that if three sessions in the treatment plan are cancelled without provision of 2 business days notice, we reserve the right to withdraw your treatment. We will discuss this concern with you prior to this occurring. Please note a SMS reminder may be sent three business days prior to your appointment and is sent only as a courtesy. It remains your responsibility to keep a schedule of your appointment times and to notify your psychologist or the admin staff if you can not attend your appointment.